If you are not pleased with the quality of your pram for any reason, we kindly ask you to contact the retailer from which the pram was purchased. Emmaljunga follows the statutory rules and regulations valid within the EU.
Material and manufacturing faults are faults that are considered to have existed from the date of purchase (as printed on your receipt). Faults that occur within 6 months from the purchase date are considered to have been present from the time of purchase. Products which on inspection are found to have such faults will be repaired or replaced, if a repair is not deemed possible.
Faults that are found to be the result of an accident, airline damage, neglect, misuse, normal wear and tear or a result of not having correctly followed the care instructions are not valid complaints.
We recommend that you visit your local authorised retailer to have the servicing of your pram carried out according to the service manual. This will both extend the life of your pram and ensure that all of the important safety functions such as the brakes and attachments work correctly.