FAQ

Here is a list of questions that we are commonly asked by parents and prospective parents, with corresponding answers. If your quesion is not listed here, please contact your nearest Emmaljunga retailer for answers to your queries about Emmaljunga products.
Where can I purchase an Emmaljunga pram?

Your contact for all queries and service for Emmaljunga products is your local authorised Emmaljunga retailer. They will provide you with comprehensive and expert advice.

What do Emmaljunga products cost in stores?

Please contact your nearest Emmaljunga retailer for price information.

Does Emmaljunga have a factory outlet?

No, Emmaljunga prams are available for sale exclusively through our authorised retailers.

My pram needs service/repair? Who should I contact?

Please contact the Emmaljunga retailer from which you purchased your Emmaljunga product.

Where can I obtain spare parts and who can repair my pram or stroller?

If you have a complaint, require spare parts or repairs to your pram or stroller, you should always contact the Emmaljunga retailer from which your product was purchased.

 
How long is the guarantee period on an Emmaljunga pram?

Emmaljunga complies with the statutory warranty policy. The maximum period is two years and applies to materials and manufacturing faults only.

In which colours are the prams available?

On each pram model page, you are able to view the colours available.

What is the delivery time on an Emmaljunga pram?

The deliverytime shown is the week of delivery from our factory to our retailers. For exact deliverytime please always contact your Emmaljunga Authorized Retailer.

Can I attach a Toddler Roller to an Emmaljunga pram?

Original Emmaljunga Toddler Rollers are available with adaptors for most Emmaljunga prams.  In the comparison table you can find which models can be equipped with a Toddler Roller.  Usage of accessories with similar functions from other manufacturers is at your own risk and responsibility.

How should I read the serial number?

All prams and Pushchairs from Emmaljunga have a serial number that tells when the pram/pushchair was manufactured and exactly what model it is.

The label should NEVER be removed and serial number is always required when you need help with service and maintenance.

The serial number consists of the article number, production date and a batch number (exception: some older models do not display the article number)

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If something happens to my pram, what do I do?

If you are not pleased with the quality of your pram for any reason, we kindly ask you to contact the retailer from which the pram was purchased. Emmaljunga follows the statutory rules and regulations valid within the EU.

Material and manufacturing faults are faults that are considered to have existed from the date of purchase (as printed on your receipt). Faults that occur within 6 months from the purchase date are considered to have been present from the time of purchase. Products which on inspection are found to have such faults will be repaired or replaced, if a repair is not deemed possible.

Faults that are found to be the result of an accident, airline damage, neglect, misuse, normal wear and tear or a result of not having correctly followed the care instructions are not valid complaints.

We recommend that you visit your local authorised retailer to have the servicing of your pram carried out according to the service manual. This will both extend the life of your pram and ensure that all of the important safety functions such as the brakes and attachments work correctly.