General Terms and Conditions of Emmaljungas webshop

General Terms and Conditions of Emmaljunga Ltd website


These General Terms and Conditions (T&C) apply to every offer of Emmaljunga that is made through the website and to every distance contract that is subsequently concluded between Emmaljunga and a consumer, i.e. a natural person who is not acting in the course of a profession or running a business (hereinafter also: ‘you’).

Besides these Terms and Conditions, additional terms and conditions may apply to certain products when this is expressly indicated in relation to the product concerned.

Before the Agreement is concluded, these Terms and Conditions and any applicable additional terms and conditions will be made available to you electronically in such a way that you can easily print or store them on a permanent data carrier. You may also consult these Terms and Conditions at any time on the Website.

The products that are offered on our Website are currently available in the following European countries:

Austria, Denmark, Estonia, Finland, Germany, Latvia, Lithuania, Luxemburg, Norway, Poland, Portugal, Spain, Sweden, Switzerland. 

Consult the latest information for this purpose on the Website.

Within the UK and Eire, our website is for information purposes only and is non-transactional.


Emmaljunga Ltd

Registered Office:

St James House
13 Kensington Square
W8 5HD

Operations and Distribution:

Unit 5
Victoria Mills
Wharf Street
WF12 9AU

Telephone number TBC

Emmaljunga Ltd is a UK registered company – Registration number 04076760


The prices listed on the Website include VAT.

All prices quoted are intended to be a guide of the recommended price only and are correct at 24 February 2020.  Retail pricing may vary from retailer to retailer.  Please contact your preferred retailer from our Find Retailer Heading to obtain a quote.


You can print or save these general terms as a document using the respective browser function. You can also download and archive this document as a PDF file. To open the PDF file, you need the Adobe Reader free software (under or comparable software that manages PDF format.


We guarantee that the products and/or services fulfill the contract, the specifications stated in the offer, the reasonable requirements of reliability and/or serviceability and the statutory stipulations and/or government regulations that existed on the date on which the contract was concluded.

An extra guarantee arrangement offered by us can never affect the statutory rights and claims that you can enforce against us on the grounds of the contract if we failed to fulfil our part in the contract. An extra guarantee is defined as every commitment of us that grants you rights or claims, in excess of those provided by law, for the event that we fail to fulfil our part in the contract.


If you use our Website, you accept that communication with us will mostly take place electronically and that we may contact you by e-mail to provide information. Make sure that our e-mail does not end up in your junk mail. All notices that you give to us should preferably be sent by e-mail.

Communication is deemed to have been received and properly effected 24 hours after sending an e-mail or three days after sending a letter. In order to prove that notice has been given, it will suffice to show, in case of a letter, that this letter has been correctly addressed, stamped and posted and, in case of an e-mail, that this e-mail has been sent to the supplied e-mail address of the address.


Amendments to these Terms and Conditions will be effective only after they have been published and apply only to Agreements that are concluded after the amendments become effective, on the understanding that if amendments are introduced during the term of an offer, the most favorable provision will apply to you.


If you have a complaint about an Emmaljunga product that you have purchased, please do the following:

During the Warranty Period:
Please contact your retailer where you purchased your Emmaljunga product from for all service issues or complaints.

Outside the Warranty Period:

Please contact your retailer where you purchased your Emmaljunga product from or alternatively:

Contact Emmaljunga Ltd via their email:

Please submit your enquiry by sending an e-mail to, preferably with pictures. We will provide a detailed response to your enquiry by e-mail within 7 days of its receipt. If an enquiry requires a foreseeably longer processing period, we will send you an acknowledgement of receipt of your complaint within the 7-day period, indicating when you may expect a more detailed answer. We will endeavour to work together with you to try and resolve your enquiry in the best way possible.


These Terms and Conditions are governed by UK law. Disputes concerning the performance and interpretation of these Terms and Conditions and/or Agreements must be submitted to the competent court in the UK. This does not affect your rights according to your own national law.

These General Terms and Conditions were last amended on 24 February 2020.


Copyright Emmaljunga Ltd 2020. All rights reserved. The information presented is the property of Emmaljunga Ltd and represents the most up-to-date information available at the time of publication. No warranty or guarantee can be given regarding the current validity, accuracy or completeness of the information and data provided. This also applies to all other websites referred to by a so-called hyperlink. Nor is Emmaljunga Ltd responsible for the content of such websites.

The text, images, graphics, sound files, animation files, video files are all subject to Copyright and other intellectual property protection. These objects may not be copied for commercial use or distribution, nor may these objects be modified or reposted to other sites.

Under no circumstances does the information on the websites constitute a legal undertaking. Emmaljunga Ltd reserves the right to alter or supplement the information or data provided as the need arises. No legal claims can be derived from the subject areas outlined here. Our prices are solely non-binding in every respect.

Emmaljunga Ltd shall not be liable for direct or indirect loss arising from the use of the information or data found on this website. No rights and obligations exist between Emmaljunga Ltd and the individual user of the website or third parties.

The contents of Emmaljunga Ltd are protected by copyright. Neither all nor any part of the contents may be reproduced and/or published or saved in an information system without the prior written consent of the author. All the information or data, their use and all acts, acquiescence and omissions connected with the website of Emmaljunga Ltd shall be subject exclusively to UK law to the exclusion of international law. The place of performance and exclusive place of jurisdiction is London, UK


A cookie is a small data file that certain websites store on your computer’s hard drive when you visit them. They can contain information such as your user ID and the pages you have visited. If you do not want your visit to the website to be tracked by our cookies, you can set your internet browser and/or firewall to disable them.

Please refer to your internet browser help file to see how to disable and/or delete cookies on your PC. If you do not want to accept cookies, you can visit our website, but this may have a negative effect on your use of the site

We have decided to use cookies on the map function among others to store information about your place, so you easily can find your closest retailer on the map. Certain parts of the site use “cookies” to keep track of your visit and to help you navigate between sections.

Emmaljunga Ltd never uses cookies to store personal information about you. Cookies are solely used to make your visit on the website comfortable and to follow the number of visitors on the website (Google analytics).


• When you provide your personal information to us, you agree to Emmaljunga Ltd storing and using this information for business purposes and sending them to the retailer you have chosen.

• Emmaljunga Ltd keeps a record of the group’s customers as well as consumers who have chosen to contact us. This registry contains names, contact telephone numbers, delivery and purchase information about customers’ products and serial numbers if products have been registered with us.

• Data is collected via product requests, your comments to us and from the registration of products with us. The data is used by companies in the Emmaljunga Group for the delivery of products etc. and as a basis for statistics and marketing. The data is analysed and used for the selection, prioritisation and planning of communications with you. Marketing activities conducted via email and SMS are only conducted in an existing relationship or by consent.

Personal data processing at Emmaljunga (GDPR)
You should always feel safe when providing personal data to the Emmaljunga Ltd and its subsidiaries. We do everything we can to protect your data from unauthorised access. All personal data processing is carried out pursuant to the EU’s General Data Protection Regulation (GDPR).

What is personal data?
Personal data is any information that can be linked to you as an individual. For example, your name, private email address, private telephone number, etc. Information linked to companies, such as company identification numbers, company telephone number, e-mail linked to company or position etc. are not considered personal data.

How does Emmaljunga process personal data?
Collection and consent Emmaljunga collects personal data through both digital and analogue channels (e.g. websites, fairs, customer meetings, by telephone, etc.).
We always request your consent if we need to save your personal data for a specific purpose. Exceptions may take place: - When we are obligated to store your data owing to legal requirements or When you or your company enters into a business relationship with us (legitimate interest).

Use and purpose We never collect more information than the situation requires and only for specific purposes. Such purposes include:
- providing a product or service
- marketing activities
- legal requirements
- recruitment

We have a policy not to process sensitive data, but this may occur. If you personally choose to provide us with that type of information, Emmaljunga considers that you have given your consent to the registration of the data in accordance with the purpose explicitly stated in conjunction with the submission of the data.
Emmaljunga’s website
Emmaljunga’s website uses cookies. Learn more about cookies at
Emmaljunga’s social media accounts

Personal data can and may be found on Emmaljunga’s social media accounts provided that it is uncategorised. Offensive/abusive comments and information containing sensitive personal data are not permitted. If such are identified, they will be reported to Emmaljunga’s marketing department or and promptly deleted.

Personal data can and may be found on Emmaljunga’s social media accounts provided that it is uncategorised. Offensive/abusive comments and information containing sensitive personal data are not permitted. If such are identified, they will be reported to Emmaljunga’s marketing department or and promptly deleted.

How long is personal data stored?
We store your personal data for as long as it is necessary to perform the task for which the personal data has been collected and saved.

Right of access
You have the right to request information regarding what personal data we process about you or your company. The request for information must be submitted in writing to the personal data controller in the Emmaljunga subsidiary/parent company applicable to your enquiry. Right to rectification and right of erasure You may request, at any time, that rectifications be made to your personal data or request to be erased from our registry if you are unable to do so yourself. We will rectify or erase your data without undue delay.

To request rectification or erasure, see contact details below. Please note that legal limitations and other regulations may exist which restrict your abovementioned rights. Who should I contact regarding questions on personal data processing? If you have any questions about Emmaljunga’s processing of personal data, please contact

Please note that personal data management is carried out per subsidiary/parent company and you may receive a speedier response if you specify the company/companies to which your request relates.

Changes to personal data provisions Changes concerning personal data processing in Emmaljunga will be communicated on this website. Provisions may change owing to, for example, legislative amendments.

However, if the processing of personal data is governed by a customer agreement, the contractual provisions apply until amended, unless these are irreconcilable with law or other legally binding provisions.

© Copyright 2020, Emmaljunga UK Ltd