FAQ
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Where can I purchase an Emmaljunga stroller?
Emmaljungas products are sold through authorised Emmaljunga Partners who are trained in our products and expert on our offerings. You will fiind all our partners here Emmaljunga Partner
You can also order your stroller via our website. During checkout you'll select an Emmaljunga Service Partner that will become the retail store that helps you with the after-sale service. If you choose In store Pick-Up at checkout, your stroller will be assembled and you'll be given a safety demonastration by the retaile. If you choose Home delivery we have lots of material online to help you with to assemble the stroller, such as our video library. We're also available on the Live Chat for any questions.
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I'm unsure about which stroller to choose?
You can always reach out to us via the LIve Chat for guidance. We'd love to assist you in finding the right solution for your family.
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What's the delivery timeframe on an Emmaljunga stroller or accessory?
You can always content your nearest Emmaljunga Partner regarding their stock levels and delivery times for the product you are interested in. Our Emmaljunga Partners are independent retailers and have their own stock information.
On this website you can easily find our delivery times by looking at the product page you're interested in.
We're manufacturing our products every month to make sure we have your product in the pipleline and to avoid long delivery times.That said - we can be sold out in the specific style you prefer which means you have to wait to the next prodction cycle of that product which can take a couple of weeks.
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What's the prices of your products?
Select a product on emmaljunga.com to the official price.
You can also choose to contact an Emmaljunga Partner and discuss their prices. Sometimes the retailer can have a campaign, sale or other offers with a different price. All of our Emmaljunga Partners are independent retailer and manage their own sales plans.
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My stroller needs service/repair. Who should I contact?
Please contact your Emmaljunga Service Partner. This is the retailer from which you purchased your Emmaljunga product or the store you selected during the check-out process on emmaljunga.com.
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Where can I obtain spare parts? Who can repair my pram or stroller?
Your selcted emmaljunga.com Service Partner, the retailer where you purhased the stroller, or simple your closest Emmaljunga Partner will help you with all service matters. All our Partners are educated in our brand and products. They are authorised to repair our products and want to help our Emmaljunga families with serving your stroller, order the right spare parts and - if neeed - make repairs in store at a service price that will be clearly communicated to you before you hand in the stroller.
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What is the warranty period on an Emmaljunga stroller?
It is important to know and understand the statutory warranty policy within the EU. The maximum period is two years and applies to materials and manufacturing faults only.
This policy is specified between a Business Retailer and a Private individual. The policy does not cover an exchange between two private individuals which means if you buy your stroller second-hand you are not covered by the warranty.
Material and manufacturing faults are faults that are considered to have existed from the date of purchase (as printed on your receipt). Faults that occur within 6 months from the purchase date are considered to have been present from the time of purchase. Products which on inspection are found to have such faults will be repaired or replaced, if a repair is not deemed possible.
Faults that are found to be the result of an accident, airline damage, neglect, misuse, normal wear and tear or a result of not having correctly followed the care instructions are not valid complaints.
We recommend that you visit your Emmaljunga Service Partner to have the servicing of your pram carried out according to the service manual. This will both extend the life of your pram and ensure that all of the important safety functions such as the brakes and attachments work correctly.
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When do you release you new stroller models?
Compared to previously wnen the model year happened at set time, we are currently working on product improvements all the time. We are also releasing Limited Editions a couple of times during the year.
Our quality strollers have a timeless design that represent the best Emmaljunga has to offer. We are also working towards a more sustainable production flow which will mean less waste of materials and less waste of finished products.
To receive information about our upcooming news releases we recommend you contact an Emmaljunga Partner and follow our Social Media channels. -
Can I fit a toddler roller on my Emmaljunga stroller?
Absolutely! Emmaljunga offers Original Emmaljunga toddler rollers as accessories to our models.
We cannot guarantee the use of non-official Emmaljunga products. Usage of accessories with similar functions from other manufacturers happens at your own risk and responsibility. -
How do I read the serial number?
All strollers from Emmaljunga have a serial number that tells you when the it was manufactured and exactly what model it is.
The label should NEVER be removed and serial number is always required when you need help with service and maintenance.
The serial number consists of the article number, production date and a batch number (exception: some older models do not display the article number).
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Where do I turn if something happens to my stroller?
Whenever you have questions about your Emmaljunga stroller, or need service, your first point of call is your Service Partner or the retailer where you purchased your product as per the statutory warranty policy within the EU.
Material and manufacturing faults are faults that are considered to have existed from the date of purchase (as printed on your receipt).
Faults that occur within 6 months from the purchase date are considered to have been present from the time of purchase. Pleasae contact your Emmaljunga Partner as soon as you can if you've found an issue with your new product so they can help you assess the issue. Products which on inspection are found to have faults will be repaired or replaced, if a repair is not deemed possible.
Faults that are found to be the result of an accident, airline damage, neglect, misuse, normal wear and tear or a result of not having correctly followed the care instructions are not valid complaints.
Your Service Partner will help you with any problems that arise through the above scenarios by offering assistance and repair service at cost. You'll be presented the cost and extent of the repair before you accept.
We recommend that you visit your local authorised retailer to have the servicing of your pram carried out according to the service manual. This will both extend the life of your pram and ensure that all of the important safety functions such as the brakes and attachments work correctly.
If you feel you need to get in contact with us directly after exploring the options with your Emmaljunga Partner, please contact us via our Live Chat or via online@emmaljunga.com where you'll get a response as soon as we can look into your concern. We would need the following information to handle your issue as efficiently as possible:
- Your name and a number where we can reach you
- Your retailer
- Stroller model
- Colour
- Serial number
- Description of issue/ problem (photo/film would be helpful)
- Copy of original receipt